Deliveries

What days does Leather Hero dispatch orders?

We dispatch Monday to Friday excluding NSW public holidays.  

What delivery options are available?

We offer:

  • Australia Post Parcel Post which is cheaper, slower and uninsured 
  • Australia Post Express Post which is more expensive, faster and uninsured 
  • Optional shipping insurance is offered during checkout and is recommended 
What are the delivery time frames for each delivery option?

Australia Post Parcel Post service includes a tracking number and commits to deliver your order within:

  • 2 – 5 days within NSW
  • 2 – 6 days for all other states
  • Up to 8 days for remote areas

Australia Post Express Post Extra Cover service includes a tracking number and commits to deliver your order within:

  • .the next business day if your address is within the Express Post delivery network* 
  • the fastest possible delivery time for other areas

*Includes all Australian capital cities and major centres except Darwin and Perth. See Australia Post website for further details at auspost.com.au/pac or call 13 POST (13 7678)

How can I track the delivery of my order?

To track the delivery of your order, visit  https://auspost.com.au/parcels-mail/track.html#/track

Who is responsible for my delivery choice and my products in transit?

Your order is at your risk from the time of shipping so we recommend that you choose an insured service. If you elect to have your order shipping uninsured, and your products are lost, stolen or damaged in transit or after confirmed delivery by Australia Post, you accept responsibility for any loss. If you are in a hurry, always choose Express Post Extra Cover to avoid disappointment. 

What is the cost of Parcel Post delivery within Australia?

We offer flat rate postage on Parcel Post delivery for online orders only (excludes orders placed via email or phone). Included:

  • $5 delivery charge when you spend up to $99.99 in one transaction 
  • FREE delivery when you spend $100 or more in one transaction 
  • You may choose to add insurance for your protection in case your order is lost or damaged in transit
Can my orders be combined?

Due to online automation, it is not possible to combine postage charges for orders placed separately.

What are my insurance options?

We recommend that you add insurance to your order during checkout. Shipping insurance covers you for losses incurred during transit such as loss or damage to your order. In such cases, we will resupply your order up to the insurance coverage amount. Included:

  • $1.50 insurance covers you for up to $100 worth of order replacement
  • $5 insurance covers you for up to $300 worth of order replacement
  • $7 insurance covers you for up to $500 worth of order replacement
What should I do if my delivery is late?

If your insured order has not been delivered after 7 days for Express Post and 14 days for Parcel Post, contact us so that a claim may be submitted with Australia Post. 

Allow up to 10 working days for Australia Post to conclude a search or to investigate your claims. Once confirmed, we will send a replacement order up to the value of your insurance.

Most orders are delivered in line with Australia Posts service commitments; safe and sound and on time. Occasionally, and particularly around peak seasons (Christmas, January sales, Valentine’s Day etc) services may become stained. Please bear in mind that we are not responsible for any failures on the part of the carrier and that all parties will do everything possible to rectify any problems impacting your delivery. 

What should I do if my insured products are damaged in transit?

If you purchased insurance with your order and your products are damaged in transit:

  • refuse to take delivery
  • the parcel will be returned to us
  • we will submit a claim with Australia Post 

We will send a replacement order up to the value of your insurance. In certain circumstances, we may wait for Australia Post to approve the claim before supplying you with a replacement order. 

If you take delivery before noticing the damage: 

  • take photographic evidence of the packaging and products
  • submit a claim to us including photographic evidence of the damaged 
What should I do if my uninsured products are lost or damaged in transit?

If you did not purchase insurance with your order and your products are damaged in transit or not received at all:

  • submit a claim to us including photographic evidence of the damaged product 
  • making no guarantees, we will attempt to achieve a discretionary settlement with Australia Post on your behalf.  Note that if we are successful, Australia Post will only cover postage costs and any further discretionary payment for lost or damaged product is capped at a maximum of $50. Australia Post requires 10 working days to review and decide any such claims.
Are there any delivery claim exclusions?

Regardless of insurance, you cannot claim for orders:

  • that show as ‘’Delivered’’ or ‘’Carded” on the Australia Post website
  • where you gave authorisation for the parcel to be left unattended at any location

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