We accept 2 types of returns; Warranty Against Defects claims and Change-of-Mind returns. See the Returns Policy for full details.
As goodwill, if you change your mind or make an incorrect purchase, we accept returns:
- requested within 14 days of the date of purchase
- that are unopened, unused and in perfect resalable condition
- received by us within 14 days of the Return Authorisation email being sent
- less a processing fee of $10 per return
- except for special orders and custom colours
Email us within 14 days of purchase and supply your:
- original order number
- name and address
- confirmation that the products are unopened, unused and in resalable condition
- reason for requesting a return. You must also indicate either:
- your preferred exchange product (to equal or greater value) and shipping service
- that you would prefer a refund less 10% processing fee
We will review your request and if compliant, send you a Return Authorisation email. We must receive the product within 14 days of the Return Authorisation being sent to you.
Your Change-of-Mind return will be made at your cost and at your risk. You must package it securely and check that all products are included.
- We will not be responsible for returns that are:
- lost, stolen or damaged in transit
- incomplete (missing products)
Within 14 days of the Return Authorisation being sent to you, in a return box or parcel, send:
- the returning product (including all components)
- a copy of your Return Authorisation and Order Confirmation emails
- your products to:
PO Box 401
Mona Vale NSW 1660
When received, we will assess the condition of the products and if accepted, process your return as an exchange (to equal or greater value) or refund per your preference.
If your return is not accepted, we will advise why. Eg:
- product has been opened, used, damaged or is missing
- return arrived more than 14 days after Return Authorisation was sent
- no return approval was requested or given
Your declined return will be returned to you upon receipt of payment from you for return postage providing it is received within 90 days of us sending the Return Authorisation email.